Using Sentence Embeddings to Automate Customer Support, Part One
Most of your customer support questions have already been asked. Learn how to use sentence embeddings to automate your customer support with AI. Along the way, we’ll be diving headfirst into the world of embeddings. This post will introduce basic embedding concepts, including one-hot encodings and word embeddings. The second post will dig into the more recent concept of Universal Sentence Embeddings (USE) — and that’s also where we’ll put it all together with our demo customer support project.